. >> members of congress are forced under the obamacare, we're losing our existing coverage. >> did you have any special pass code. >> no. it doesn't work for my wife either. so, yeah, believe me, i understand exactly what people are going through because we're going through it. >> what do you want? what did she find when she got -- >> took her information, her data, she gave all our personal information, all our identifying information, and now the system, has and it then when she queried it for various plans that are available, it denied her. wouldn't give her that. she went back later tried it again. still couldn't get access to that sort of menu of choices. and then she called somebody and said, can you help us? and they said, it's not just not working right now. best through try again sometime. so, it's still a problem. but your question is, what about the people who actually think they bought a policy, turns out, some of the information on the back end of the system might not be making it to the insurance company. so you think you have an insurance plan, the web site told you, you did.